Shipping FAQs 📦

Do you ship internationally?

At this time, The Barkery Bone only ships within the United States.

Can I change my shipping address after placing an order?

Possibly. If you need to update your shipping address, please contact us as soon as possible after placing your order.

If your order has not yet entered processing or fulfillment, we'll do our best to update the address. Once an order has shipped, address changes may no longer be possible.

How can I track my order?

Tracking information will be provided when available after your order ships. You'll receive tracking details via email so you can monitor your shipment's progress.

Why did my order arrive in multiple packages?

Some orders may ship from different fulfillment locations. If your order contains multiple items, they may arrive separately and on different delivery dates.

What should I do if my package is delayed?

Shipping delays can occasionally occur due to weather, carrier issues, holidays, or high shipping volumes. If your order appears significantly delayed, please contact us and we'll gladly assist in reviewing the shipment status.

What if my package appears lost?

If your package appears lost or tracking has stopped updating for an extended period, please contact our support team. We'll work with the carrier and fulfillment partners to investigate the issue and determine the most appropriate solution.

Do you ship to PO Boxes?

Some products may be eligible for PO Box delivery, while others may require a physical address depending on the shipping carrier and product type. If you have questions before ordering, please contact us.

Do you offer local pickup?

At this time, local pickup is not available.

Returns & Refunds FAQs 🔄

What is your return policy?

Eligible items may qualify for return, replacement, or refund assistance within 30 days of delivery. Return eligibility may vary depending on the product, condition, and fulfillment requirements.

Please contact us before returning any item.

How long does it take to receive a refund?

Once a refund request is approved, refunds are typically processed within 3–5 business days. Depending on your bank or payment provider, additional processing time may apply.

What if my item arrives damaged, defective, or incorrect?

If your order arrives damaged, defective, or different from what was ordered, please contact us within 30 days of delivery.

To help us resolve the issue quickly, we may request photos of the product and packaging.

Can I exchange an item?

Exchange options may be available depending on the product and supplier availability. Please contact us and we'll be happy to review the available options.

Can I return an item if I ordered the wrong size or changed my mind?

Non-defective return requests may be eligible for approval depending on the product type, condition, and fulfillment requirements. Return shipping costs may apply in certain situations.

Are sale items eligible for returns?

Most sale items remain eligible under our standard return policy unless specifically marked as Final Sale or otherwise noted on the product page.

What condition must returned items be in?

Returned items should be in their original condition whenever possible. Excessive wear, damage, alterations, or heavy soiling may affect return eligibility.

How do I start a return request?

Simply contact our customer support team at:

📧 thebarkerybone@gmail.com

Please include your order number and a brief description of the issue so we can assist you as quickly as possible.